Exchanges (when one item is returned in exchange for a different item) are currently not handled through the eBay returns process. Package items securely to prevent damage in shipment. How to Return an Item on eBay. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If a buyer wants to return an item to you, how you can respond will depend on why they’re returning it and on your return policy. Follow these steps to initiate a return, after you have read the seller's return policy, agree to the restocking fee, and are within the specified time frame to return the item. However, if you change your mind, most sellers accept returns. All business sellers who accept returns must give you at least 14 business days to let them know if you'd like to return something. Stay Connected If there's something wrong with your item, you're entitled to return it, regardless of the seller's return policy. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. Ask eBay to help you resolve an issue. Issue refunds quickly—preferably within 2 days of receiving a return. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Just click Print Shipping Label and … You may request to return an item in the condition it was received if you change your mind. If a buyer wants to return an item to you, how you can respond will depend on why they're returning it and on your return policy. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Package items securely to prevent damage in shipment. It's easy to return an item on eBay because of its Money Back Guarantee, as long as it meets the policy requirements. Return the item in the same condition you received it in — pack it well. Dealing with returns is part of doing business on eBay.Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. We work hard to make returns smooth. If you would like to offer an exchange instead of a return or replacement, use the “communicate with the buyer” feature, which allows the communication to be visible to eBay in case of a problem. The buyer has 10 after being instructed to return for refund via the open request to get the item in your hands. We hope you love what you buy on eBay. If they’ve changed their mind, your options depend on your return policy. eBay tries to promote hassle-free returns. If the buyer opened the return request because the item is damaged, doesn’t match the listing description, or they received the wrong item, you’ll have to accept their return request even if you don’t accept returns. Learn more about the item condition policy. If a buyer wants to return an item to you, how you can respond will depend on why they’re returning it and on your return policy. It's easy to return an item on eBay because of its Money Back Guarantee, as long as it meets the policy requirements. As an eBay seller, return requests come with the territory. eBay sellers can include a restocking fee of up to 20% for returned items. Exchanges (when one item is returned in exchange for a different item) are currently not handled through the eBay returns process. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. you can file a complaint that will get the buyer on a watch list but won't get you anything unless they've done it to many others and they filed the complaints. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. After 10 business days you can elect to call eBay and have them close the case in your favor without refunding. An item may not be just what the buyer wanted, or it might be the wrong size. Scroll down to the “Returns and Cancelled Orders” section and click See Return Details beside the item you need to return. When you can return an item. How to print an eBay return shipping label. After 10 business days you can elect to call eBay and have them close the case in your favor without refunding.