If they can’t find any evidence of your purchase, they’ll typically give you store credit for the lowest selling price in the past 180 days. You’ll receive a VISA gift card in return. Macy’s return policy works the best if you have the original receipt, gift receipt, packing label or credit card you used for the purchase because you will receive a full refund of the purchase price from Macy’s. If you received a damaged item, go to the Macy’s damaged or defective item contact form and fill it out. I have no idea if you are required to do so, but logically, you should. Macy’s: 180 Days to Make a Return. Your free gift is your free gift, you get to keep it. But this is the only reason to go into a Macy’s store on Black Friday. See the full return policy here. Even if you don’t have proof of purchase, that doesn’t mean that you can’t return the gift. The only catch is you actually have to go in store to get these deals — you can’t get them online. Stop spending hundreds of dollars on your delivery services. Damaged Items. If you have your receipt or proof of purchase, you’ll receive a refund in the original form of payment and if you don’t, you’ll get a merchandise credit. If you lost your receipt Macy’s can usually look up your purchase internally. Gift returns or orders with different shipping & billing information or that were purchased with a Gift Card are refunded on an Easy Exchange Card, which you can use for future online or in-store purchases. Exchange Options. You'll be able to exchange it in the store and get a product you want. Easy peasy. Our Online Customer Service Team will be happy to assist you with eligible returns, including a free return label, return instructions, and the return shipping address (for reference, the return address is below). Sandy is miffed at what she was told was Macy’s return policy. Do I get to keep the Clinique GWP (gift with purchase) if I return an item? GiftCards.com’s Macy’s Gift Card is a plastic or digital gift card pre-loaded (also known as an eGift card) with a monetary value. because my total was over $21.50. Uh oh! If we’re able to access your receipt†, you … I work in cosmetics and it is very frustrating when women buy a product just for a free gift and then later return the … All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.